Shipping policy
Cedarblink® Shipping Policy
Effective Date: August 31, 2026
COMPANY NAME: Beijing Longpu Technology Co., Ltd.
COMPANY ADDRESS: No. 145 Tongle Road, Nandulehe Town, Pinggu District, Beijing, China
Cedarblink® is owned and operated by Beijing Longpu Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Longpu Technology Co., Ltd.
Contact Email: service@cedarblink.com
Contact Phone Number: +1 (281) 381-1877
At Cedarblink®, we aim to provide clear and reliable shipping information so you know what to expect when ordering our pet-bonding apparel and lifestyle products.
This Shipping Policy explains our shipping origin, delivery coverage, processing times, estimated transit times, shipping fees, tracking, customs responsibilities, and delivery-related procedures.
1. Shipping Origin
All Cedarblink® orders are dispatched from China.
Depending on the destination, orders may be transported by international shipping carriers and local delivery partners.
The carrier used for a particular order may vary depending on the destination, package size, logistics availability, and other shipping considerations.
2. Shipping Destinations
Cedarblink® offers worldwide shipping.
Within the United States, we ship to all 50 states.
We do not currently impose a general restriction on special address types. However, actual delivery availability remains subject to:
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Carrier service coverage
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Local delivery restrictions
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Accurate and complete shipping information
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Destination-specific logistics requirements
If a carrier is unable to service a particular address, we will contact the customer where reasonably possible to discuss available options.
3. Order Processing Time
Orders are generally processed within:
1–3 business days
after the order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Please note that processing time is separate from shipping transit time.
Processing may occasionally take longer during:
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Major promotions
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High-volume sales periods
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Public holidays
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Severe weather
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Carrier disruptions
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Unexpected operational delays
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Other circumstances outside our reasonable control
4. Estimated Shipping Times
Once your order has been dispatched, the estimated transit times are:
United States:
7–15 business days
Other Countries and Regions:
10–20 business days
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary because of factors such as:
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Carrier operations
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Customs processing
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Weather conditions
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Local transportation conditions
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Remote-area delivery
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Public holidays
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International logistics disruptions
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Other events outside our reasonable control
5. Shipping Fees
Our standard shipping fee is:
US$2.99 per order
Free Shipping
Free shipping applies when the discounted merchandise subtotal is strictly greater than US$29.97.
For the free-shipping threshold:
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The amount is calculated after product discounts have been applied
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Shipping charges are not included
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Taxes are not included
The same free-shipping rule applies to eligible orders worldwide, unless a different shipping arrangement is clearly disclosed before checkout.
6. Customs Duties, Import Taxes and VAT
For international orders, Cedarblink® bears applicable customs duties, import taxes, and VAT associated with the shipment.
Customers are not expected to bear these charges under our stated shipping arrangements.
If you unexpectedly receive a request for customs duties, import taxes, VAT, or another import-related charge in connection with your Cedarblink® order, please contact us before making payment where reasonably possible:
Please provide your order number and any notice or documentation relating to the charge so that we can review the matter.
7. Order Tracking
Once your order has been dispatched, we will normally send a shipping confirmation with available tracking information.
Please note that tracking information may take some time to appear after the package has been accepted by the carrier.
If your tracking information:
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Has not updated for an extended period
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Shows an unusual delay
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Appears incorrect
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Indicates a possible delivery problem
please contact us at:
Please include your order number so we can locate the shipment more efficiently.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Because we begin processing orders promptly, shipping-address changes are generally not available after an order has been placed.
If you notice an address error, please contact us as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed once processing or fulfillment has begun.
Cedarblink® is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
9. Order Cancellation
You may request an order cancellation within 48 hours after placing your order.
To request cancellation, contact:
Please include your order number.
Cancellation requests are not automatically guaranteed.
If an order has already entered:
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Processing
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Fulfillment
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Packing
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Shipping
we may no longer be able to cancel it.
If cancellation is no longer possible, any applicable return rights remain subject to our Return & Refund Policy and any mandatory consumer rights available under applicable law.
10. Damaged, Defective, Incorrect or Missing Items
Please inspect your order after delivery.
If your order arrives:
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Damaged
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Defective
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Incorrect
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Incomplete
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Missing an item or component
please contact us within 7 days after delivery.
Email: service@cedarblink.com
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging where applicable
For confirmed damaged, defective, incorrect, or missing-item claims, Cedarblink® will bear the applicable handling costs.
Depending on the circumstances, we may provide:
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A replacement
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An exchange
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A refund
Nothing in this section limits any mandatory consumer rights available under applicable law.
11. Lost or Delayed Shipments
If tracking indicates:
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A significant delay
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An unusual delivery issue
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No movement for an extended period
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A possible loss in transit
please contact us at:
We may review the available tracking information and, where appropriate, contact the carrier or logistics provider to investigate.
Carrier investigations may require additional time, and the investigation period may vary depending on the carrier and destination.
12. Delivery Confirmation
A shipment may be considered delivered when the carrier's tracking system records successful delivery to the shipping address provided with the order, subject to applicable law.
If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:
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The delivery area around your address
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Household members
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Building reception or mailroom
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Neighbors, where appropriate
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Local carrier delivery information
If the package still cannot be located, please contact:
and include your order number and tracking information.
13. Delivery Delays Outside Our Control
International and domestic deliveries may occasionally be delayed by circumstances outside our reasonable control.
These may include:
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Severe weather
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Transportation disruptions
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Customs inspections
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Public holidays
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Carrier network delays
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Natural disasters
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Government restrictions
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Other unexpected logistics events
If we become aware of a significant issue affecting your order, we will try to provide reasonable assistance or available information.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
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Shipping services
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Carrier arrangements
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Delivery coverage
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Business practices
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Applicable legal or regulatory requirements
The current version of this Shipping Policy will be posted on this page.
Where required by applicable law, material changes will be handled accordingly.
15. Contact Us
If you have questions about shipping, tracking, delivery, address information, or an existing order, please contact us.
Beijing Longpu Technology Co., Ltd.
Email:
service@cedarblink.com
Phone:
+1 (281) 381-1877
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PDT)
Registered Address:No. 145 Tongle Road,Nandulehe Town,Pinggu District,Beijing,China
Cedarblink®
Closer Moments. Cozier Days.