Contact
Cedarblink® Contact Us
Effective Date: August 31, 2026
COMPANY NAME: Beijing Longpu Technology Co., Ltd.
COMPANY ADDRESS: No. 145 Tongle Road, Nandulehe Town, Pinggu District, Beijing, China
Cedarblink® is owned and operated by Beijing Longpu Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Longpu Technology Co., Ltd.
Contact Email: service@cedarblink.com
Contact Phone Number: +1 (281) 381-1877
Contact Us
We are here to help with questions about Cedarblink® products, sizing, pet suitability, orders, payments, shipping, tracking, returns, refunds, and other customer service matters.
If you have already placed an order, please include your order number when contacting us so that we can locate your purchase and assist you more efficiently.
Customer Service Email
Customer Service Phone
+1 (281) 381-1877
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PDT)
Registered Company
Beijing Longpu Technology Co., Ltd.
Registered Address
No. 145 Tongle Road,
Nandulehe Town,
Pinggu District,
Beijing,
China
How We Can Help
Our customer service team can assist with:
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Product information and specifications
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Sizing and fit guidance
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Pet pouch dimensions and product features
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Material and care information
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Questions about suitability for cats and small pets
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Order status
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Shipping and tracking
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Delivery questions
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Damaged, defective, incorrect, or missing items
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Return requests
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Refund questions
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Order cancellation requests
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General website and purchase inquiries
Product Questions
If you are contacting us before placing an order, you may include information such as:
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The product name
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The size or color you are considering
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Your pet’s approximate size or weight
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Your question about fit, materials, features, or intended use
Because every pet is different, product suitability may depend on factors such as size, weight, temperament, mobility, and comfort.
Please review the applicable product page for specific sizing, dimensions, materials, and usage guidance before purchase.
Order-Related Requests
When contacting us about an existing order, please provide:
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Your order number
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The email address used when placing the order
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The product involved
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A brief description of your question or issue
This information helps us locate your order and respond more efficiently.
Damaged, Incorrect, or Missing Items
Please inspect your order after delivery.
If your order arrives:
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Damaged
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Defective
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Incorrect
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Incomplete
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Missing an item or component
please contact us within 7 days after delivery.
Where applicable, please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
For confirmed damaged, defective, incorrect, or missing-item issues, Cedarblink® may provide a replacement, exchange, or refund in accordance with our Return & Refund Policy.
Returns
Returns must be authorized before products are sent back.
Please do not send a return without first contacting:
For an approved return, we will provide the applicable return instructions.
Approved returns must be shipped within 3 days after approval in accordance with our Return & Refund Policy.
For voluntary non-quality returns, the product must generally be unused, clean, complete, and otherwise eligible for return under our policy.
Order Cancellation
You may request cancellation within 48 hours after placing your order.
However, cancellation is not guaranteed once an order has entered processing, fulfillment, or shipping.
To request cancellation, please contact us as soon as possible at:
Shipping Address Changes
Because we begin processing orders promptly, shipping address changes are generally not available after an order has been placed.
If you notice an error in your shipping address, please contact us as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed after processing has begun.
Privacy Requests
For questions about your personal information or to exercise an applicable privacy right, please contact:
Please include enough information for us to identify the relevant account, order, or request.
For more information, please review our Privacy Policy and Your Privacy Choices page.
Company Information
Cedarblink® is owned and operated by Beijing Longpu Technology Co., Ltd.
Email:
service@cedarblink.com
Phone:
+1 (281) 381-1877
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PDT)
Registered Address:No. 145 Tongle Road,Nandulehe Town,Pinggu District,Beijing,China
Cedarblink®
Closer Moments. Cozier Days.