Return and refund policy

Cedarblink® Return & Refund Policy

Effective Date: August 31, 2026

COMPANY NAME: Beijing Longpu Technology Co., Ltd.

COMPANY ADDRESS: No. 145 Tongle Road, Nandulehe Town, Pinggu District, Beijing, China

Cedarblink® is owned and operated by Beijing Longpu Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Longpu Technology Co., Ltd.

Contact Email: service@cedarblink.com

Contact Phone Number: +1 (281) 381-1877

1. 30-Day Voluntary Return Policy

Cedarblink® offers a 30-day voluntary return period.

You may request a voluntary return within 30 days after receiving your order.

This voluntary return policy is separate from and does not limit any mandatory cancellation, withdrawal, refund, conformity, warranty, or other consumer rights available under applicable law.

2. Eligibility for Non-Quality Returns

For a return based on change of mind, sizing preference, color preference, or another non-quality reason, the product must generally be:

  • Unused and unworn

  • Unwashed

  • Clean

  • Complete

  • Free from pet hair, stains, odors, or other signs of use

  • In substantially the same condition as received

  • Returned with all included parts, accessories, and components

  • Accompanied by proof of purchase

Where the product was supplied with original tags or packaging, these should also be included where reasonably possible.

Products showing signs of:

  • Wear

  • Washing

  • Pet hair

  • Pet odor

  • Stains

  • Dirt or contamination

  • Modification or alteration

  • Misuse

  • Customer-caused damage

  • Excessive wear

may not qualify for a voluntary non-quality return.

This does not limit any mandatory rights relating to defective, damaged, or incorrectly supplied products.

3. Size and Fit Returns

Because Cedarblink® sells pet-bonding apparel and wearable products, customers should review the applicable size chart, product measurements, fit information, and pet suitability guidance before ordering.

If you select the wrong size or decide that the fit is not suitable, you may request a voluntary return within the applicable 30-day return period.

For a size or fit return that is not caused by an incorrect item being sent by Cedarblink®:

  • The product must satisfy the eligibility requirements in this policy

  • The customer is responsible for return shipping costs

  • Original shipping charges are not refundable, unless otherwise required by applicable law

If Cedarblink® sends a size different from the size ordered, we will treat the matter as an incorrect-item issue rather than a change-of-mind return.

4. How to Request a Return

Before returning any product, you must first contact our customer service team:

service@cedarblink.com

Please provide:

  • Your order number

  • Product name

  • Reason for the return

  • Relevant photographs where applicable

If your return is approved, we will provide return instructions.

Approved returns must be dispatched within 3 days after return approval.

Returns sent without prior authorization may not be accepted or processed.

Please do not send a product back before receiving return approval and instructions from Cedarblink®.

5. Return Address

Approved returns should be sent only according to the return instructions provided by Cedarblink®.

Return Recipient:
Beijing Longpu Technology Co., Ltd.

Return Address:
No. 145 Tongle Road
Nandulehe Town
Pinggu District
Beijing
China

Postal Code:
101212

Return Contact Phone:
+1 (352) 696-0273

Please do not send products to this address before obtaining return authorization.

Unauthorized returns may delay or prevent processing.

6. Change-of-Mind Return Shipping Costs

For an eligible voluntary return that is not caused by a product defect, damage, incorrect shipment, or missing item:

The customer is responsible for the return shipping cost.

The original shipping fee is non-refundable, unless otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

Cedarblink® is not responsible for a return package that is lost before it is received by us, except where responsibility cannot lawfully be excluded.

7. Damaged, Defective, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Missing an item

  • Missing components

please contact us within 7 days after delivery.

Email:
service@cedarblink.com

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging where relevant

  • Other reasonable evidence necessary to assess the issue

For a confirmed quality issue, incorrect shipment, or missing-item claim for which Cedarblink® is responsible, Cedarblink® will bear the applicable handling and return costs.

Depending on the circumstances, we may offer:

  • A replacement

  • An exchange

  • A refund

Nothing in this section limits any mandatory consumer rights available under applicable law.

8. Exchanges

For an approved damaged, defective, or incorrect-item issue, Cedarblink® may offer an exchange or replacement where appropriate.

For a voluntary change-of-mind, size, or color return, we may ask you to:

  1. Complete the approved return; and

  2. Place a new order for the preferred product, size, or color.

Replacement products are subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution.

9. Non-Returnable or Ineligible Voluntary Returns

Subject to applicable law, we may refuse a voluntary non-quality return where the product:

  • Has been worn or used

  • Has been washed

  • Contains pet hair

  • Has pet or other noticeable odors

  • Is stained, dirty, or contaminated

  • Has been altered or modified

  • Has been damaged through misuse or improper handling

  • Is missing material parts or accessories

  • Is returned outside the applicable return period

  • Is returned without required authorization

Where Cedarblink® offers customized or personalized products, those products may also be excluded from voluntary returns where clearly disclosed before purchase and permitted by applicable law.

Nothing in this section limits mandatory statutory rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

10. Product Inspection

After we receive an authorized return, we will inspect the product to confirm whether it satisfies the applicable return conditions.

The inspection may consider:

  • Product condition

  • Signs of wear or use

  • Washing

  • Pet hair or odors

  • Stains or contamination

  • Missing parts or accessories

  • Customer-caused damage

  • Whether the returned product matches the authorized return request

We will not reject a return where doing so would conflict with mandatory consumer rights.

11. Refund Process

For an eligible return, we aim to complete the inspection and initiate the approved refund within:

5–10 business days after receiving the authorized return.

Unless otherwise required by applicable law, refunds will be issued to the original payment method used for the purchase.

After Cedarblink® initiates a refund, your:

  • Bank

  • Card issuer

  • PayPal

  • Payment provider

  • Other financial institution

may require additional time to make the funds available in your account.

This additional processing time is controlled by the relevant financial institution and may vary.

12. Original Shipping Charges

For a voluntary non-quality return, including a change-of-mind, size, or preference return:

The original shipping fee is non-refundable.

If the return results from a confirmed:

  • Damaged product

  • Defective product

  • Incorrect item

  • Missing item or component

for which Cedarblink® is responsible, we will bear the applicable costs and provide an appropriate resolution.

Mandatory consumer rights take precedence where applicable.

13. Order Cancellation

You may request cancellation within 48 hours after placing your order.

To request cancellation, contact:

service@cedarblink.com

Please include your order number.

A cancellation request does not guarantee that the order can be cancelled.

Because we begin processing orders promptly, once an order has entered:

  • Processing

  • Fulfillment

  • Packing

  • Shipping

we may no longer be able to stop or cancel it.

If cancellation cannot be completed, this does not affect any statutory cancellation, withdrawal, or return rights that may apply.

14. Statutory Consumer Rights

Consumers in certain countries or regions may have statutory:

  • Withdrawal rights

  • Cancellation rights

  • Refund rights

  • Product-conformity rights

  • Warranty rights

  • Other consumer protections

in addition to Cedarblink®'s voluntary 30-day return policy.

Where applicable law provides stronger or additional rights, those mandatory rights remain unaffected.

Nothing in this Return & Refund Policy is intended to waive, restrict, or replace any consumer right that cannot legally be waived.

15. Refund Abuse and Fraud

Subject to applicable law, Cedarblink® reserves the right to reject return, refund, replacement, or exchange claims that are reasonably determined to be:

  • Fraudulent

  • Abusive

  • Materially misleading

  • Based on falsified information

  • Otherwise made in bad faith

We may request reasonable supporting information before approving a return, replacement, exchange, or refund.

This provision does not affect legitimate consumer claims or mandatory statutory rights.

16. Contact Information

For questions about returns, refunds, exchanges, damaged products, or an existing order, please contact us.

Company:
Beijing Longpu Technology Co., Ltd.

Customer Service Email:
service@cedarblink.com

Customer Service Phone:
+1 (281) 381-1877

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PDT)

Registered Address:

No. 145 Tongle Road,Nandulehe Town,Pinggu District,Beijing,China

Cedarblink®
Closer Moments. Cozier Days.